Talk’n TRM

Diamond Mine Dilemma in Botswana: The Traveller Files

Welcome back to Talk'n TRM: The Traveller Files, where we unravel the intricate tales of business travel, shedding light on the nuances of travel risk management. In this episode, James Kington takes us on another riveting journey, this time recounting his eye-opening experience with security protocols in a diamond mine in Botswana.
James vividly describes the disconcerting moments when he found himself unaware of the security procedures, leading to being randomly selected for a strip search multiple times in a row. The confrontational, physiological, and emotional aspects of his experience highlight the critical importance of understanding industry-specific security protocols, especially when transitioning between industries or roles.
Our host, Bex Deadman, reflects on the broader implications of James's story. Bex emphasises the significance of not assuming a universal knowledge stack when it comes to security procedures. She delves into the wisdom derived from James's extreme situation, highlighting how the lessons learned can be applied across various industries and roles.
As Bex navigates the complexities of James's experience, she underscores the crucial nature of awareness, preparation, and adaptability when faced with unfamiliar security measures. The episode serves as a reminder that the confrontations, both physiological and emotional, can occur in any business travel scenario.
Join us for another episode of Talk'n TRM: The Traveller Files, where each tale is a lesson, and every journey is a risk worth exploring. 
If you wish to share your own travel story anonymously,  please contact Bex at bex@8phaseconsulting.com.
 
8Phase Consulting - https://8phaseconsulting.com/
Bex Deadman Linkedin - https://www.linkedin.com/in/bex-deadman-aka-travel-risk-bex-70b92419/
Clemark Studios - https://www.clemarkgroup.com/studio/
Assent Risk Management - www.assentriskmanagement.co.uk

Russell Price

Join host Bex Deadman in this episode of Talk'n TRM, as she sits down with Russell Price, a leading figure in the Risk & Resilience field for over two decades.
With extensive experience working with organisations and contributing to the development of standards with the BSI and ISO, Russell has been instrumental in shaping industry best practices in Risk, Resilience, and Business Continuity. His work spans across various committees, focusing on developing new standards and guidance to enhance industry practices.
 
In this engaging conversation, Russell delves into his passion for making a positive impact in the world through his work. He shares insights into the evolution of standards in travel risk management and addresses common misconceptions about standards, emphasising their role in supporting rather than hindering organisations.
 
Russell also highlights the importance of companies prioritising the well-being of their people, stressing that a legal duty of care extends beyond customers to employees. With a focus on ISO 31030, he emphasises the value of aligning to the standard and conducting regular internal audits, even though it may not be certifiable.
 
Don't miss this episode filled with valuable insights into risk management, resilience, and the importance of prioritising the safety and well-being of individuals in organisations.
Contact Bex:
bex.deadman@assent1.co.ukhttps://www.linkedin.com/in/bex-deadman-aka-travel-risk-bex-70b92419/www.assent1.com
 
Contact Russell:
https://www.linkedin.com/in/russell-price-risk-continuity/
Clemark Studios - https://www.clemarkgroup.com/studio/

A Company's Impact, Reflecting on London 7/7: The Traveller Files

Welcome to another gripping episode of Talk'n TRM: The Traveller Files, in this poignant episode, we delve into a remarkable story of compassion and resilience as Mike Causey recounts the actions of his company on the fateful day of the London tube bombings on 7th July 2005.
Mike vividly describes how, in the face of chaos and uncertainty, his company immediately shifted their focus to the safety and well-being of their staff. Dropping everything else, the company's priority became identifying the whereabouts of their employees and ensuring they were safe. It's a testament to the human element in travel risk management—recognising that people's safety should always take precedence.
Our host, Bex Deadman, reflects on the profound impact of such events on individuals and organisations. She emphasises the importance of treating travel risk management as people risk management, stressing the necessity of robust communication channels and the imperative to know the whereabouts of employees during crises.
As Bex explores the aftermath of this tragic event, she sheds light on the lasting impact it can have on individuals and how a company's response can shape not only the immediate outcome but also leave a lasting imprint on the employees involved. Mike Causey's experience serves as a powerful example of how a company's commitment to its people during times of crisis can resonate throughout an individual's entire career.
Join us for another episode of Talk'n TRM: The Traveller Files, where each tale is a lesson, and every journey is a risk worth exploring. 
 
If you wish to share your own travel story anonymously,  please contact Bex at bex@8phaseconsulting.com.
 
8Phase Consulting - https://8phaseconsulting.com/
Bex Deadman Linkedin - https://www.linkedin.com/in/bex-deadman-aka-travel-risk-bex-70b92419/
Clemark Studios - https://www.clemarkgroup.com/studio/
Assent Risk Management - www.assentriskmanagement.co.uk

Stephen Barth

Join host Bex Deadman in an enlightening episode of Talk'n TRM, as she welcomes Stephen Barth, the founder of HospitalityLawyer.com, to the show.
 
Stephen Barth is a prominent attorney and author, known for being the author of Hospitality Law and coauthor of Resturant Law Basics. As the founder of HospitalityLawyer.com, he has established a platform for legal resources and industry insights tailored to the hospitality sector. Additionally, Stephen is the mastermind behind the annual Hospitality Law Conference series and the Global Travel Risk Summit series.
 
In this engaging conversation, Stephen delves into the mission of the Global Travel Risk Summit, emphasising its focus on travel risk education and crisis management training. He highlights the importance of immersive experiences and real-world scenarios in preparing travel managers and security directors for potential crises.
 
Stephen also addresses the need for flexibility in policies, particularly concerning the unique challenges faced by women travellers. He advocates for inclusivity and collaboration in policy-making to ensure that the needs of all travellers are met effectively.
 
Furthermore, Stephen sheds light on the Corporate Manslaughter Act in the UK and underscores the paramount importance of prioritising people's safety and well-being above all else.
Don't miss this insightful discussion on travel risk management, policy-making, and the imperative of putting people first.
Contact Bex:
bex.deadman@assent1.co.ukhttps://www.linkedin.com/in/bex-deadman-aka-travel-risk-bex-70b92419/www.assent1.com
 
Contact Stephen:
- https://hospitalitylawyer.com/
- https://stephenbarth.com/
- https://globalgurus.org/hospitality-gurus-top-30/
- https://www.facebook.com/hospitalitylawyer
- https://www.linkedin.com/company/hospitalitylawyer-com/
- https://www.youtube.com/channel/UCwoAj71eIQ672nG3MR7X6nQ
- https://twitter.com/hospitality_law
- https://www.instagram.com/hospitality_law/
- https://www.instagram.com/gtrsummit/
- https://twitter.com/GTRSummit
- https://twitter.com/StephenBarth
 
Contacts:
- Ross Pratt - https://www.wings.travel/
- Bruce McIndoe - https://mcindoeriskadvisory.com/
- Dale Buckner - https://www.globalguardian.com/
Clemark Studios - https://www.clemarkgroup.com/studio/

Navigating Travel Troubles in Europe: The Traveller Files

Welcome back to Talk'n TRM: The Traveller Files, where we explore the unpredictable world of business travel through the eyes of those who've navigated the highs and lows. In this episode, we join seasoned traveller Vanessa Harrison as she regales us with her rollercoaster of travel mishaps during the first quarter of 2023.
Vanessa's tales range from delayed flights and unexpected accommodations challenges to the frustration of lost luggage and the nerve-wracking experience of delivering presentations without essential resources. Through the hurdles, Vanessa finds inspiration in an unlikely place—a lipstick advert becomes a symbol of resilience, urging her to keep going despite the travel chaos.
Our host, Bex Deadman, admirably reflects on Vanessa's unwavering resilience in the face of adversity. Bex explores the importance of maintaining a positive mindset and finding inspiration in unexpected moments during the tumultuous journey of business travel.
The episode also delves into the unique challenges faced by contractors like Vanessa, who often find themselves excluded from the loop when it comes to travel planning. Bex shines a light on the ensuing questions about where the responsibility lies when things go awry, emphasising the need for clear communication and inclusive planning.
As Bex shares her reflections, she underscores the inevitability of travel mishaps and the importance of having a solid plan in place to navigate through unforeseen challenges.
 
Join us for another episode of Talk'n TRM: The Traveller Files, where each tale is a lesson, and every journey is a risk worth exploring. 
If you wish to share your own travel story anonymously,  please contact Bex at bex@8phaseconsulting.com.
8Phase Consulting - https://8phaseconsulting.com/
Bex Deadman Linkedin - https://www.linkedin.com/in/bex-deadman-aka-travel-risk-bex-70b92419/
Clemark Studios - https://www.clemarkgroup.com/studio/
Assent Risk Management - www.assentriskmanagement.co.uk

Talk’n TRM with David Chappell

Join host Bex Deadman for an insightful episode of Talk'n TRM, as she sits down with David Chappell, Chief Product Officer for Tripstax Technologies.
Renowned in the industry for his deep understanding of all aspects of Travel Management Company (TMC) architecture and process flow, David brings a wealth of expertise to the table. With his unique ability to articulate complex problems and devise elegant solutions, he has earned a reputation for excellence in the field.
 
Joining Tripstax Technologies in June 2023 as Chief Strategy Officer, David was tasked with aligning the company's commercial efforts with its products and further evolving TripStax's product offering in the market. As of January 1st, 2024, he assumed the role of Chief Product Officer, leveraging his tech knowledge to drive innovation and progress within the organisation.
 
A free thinker known for his progressive approach to industry challenges, David's wide-ranging experience across the TMC value chain has positioned him as a leader in the field. Outside of work, he is a passionate collector of vinyl records, an antique typewriter restorer, and holds a black belt in Wado-Ryu karate-do.
 
In this episode, David delves into the transformative role of technology in the travel industry and how it is reshaping travel management. He highlights the importance of communication between technology and suppliers, emphasising the role of standards such as ISO 31030 in ensuring compliance and mitigating risks.
 
David also discusses the evolving landscape of corporate travel management, particularly in light of the pandemic, and the need for corporations to take ownership of their programs. Tune in as he shares his insights on the impact of the pandemic on travel risk management and the shifting priorities within the corporate supply chain.
 
Contact Bex:
bex.deadman@assent1.co.ukhttps://www.linkedin.com/in/bex-deadman-aka-travel-risk-bex-70b92419/www.assent1.com
 
Contact David:https://tripstax.com/
https://www.linkedin.com/in/davidjfchappell/
Clemark Studios - https://www.clemarkgroup.com/studio/
 

A Close Call in Mozambique: The Traveller Files

Welcome back to Talk'n TRM: The Traveller Files, where we unravel the complexities of business travel through real-life experiences and expert insights. In this episode, James Kington, a seasoned chartered surveyor, takes us on another riveting journey—this time to a dam in Mozambique, where the lack of communication and unexpected challenges paint a vivid picture of the importance of thorough pre-travel risk assessment.
As James recounts his tale, he reveals the shocking realisation that the Mozambique entity of the business was not expecting their arrival, leading to a frustrating lack of information during the initial days of their trip. Unbeknownst to them, their journey takes an even more perilous turn as they navigate through areas covered in landmines from the country's civil war, highlighting the critical importance of understanding the historical context of the destinations we visit.
Bex emphasises the imperative role of effective communication between all parties involved before and during a business trip. She stresses the need to assume nothing, always ask questions, and not be afraid to say no if uncertainties arise.
Bex further explores the necessity for robust processes in pre-travel risk assessments, advocating for due diligence on the countries to be visited. In this episode, she sheds light on how meticulous planning and continuous awareness can mitigate risks and contribute to the overall safety and success of a business traveler's journey.
 
Join us for another episode of Talk'n TRM: The Traveller Files, where each tale is a lesson, and every journey is a risk worth exploring. 
 
If you wish to share your own travel story anonymously,  please contact Bex at bex@8phaseconsulting.com.
 
8Phase Consulting - https://8phaseconsulting.com/
Bex Deadman Linkedin - https://www.linkedin.com/in/bex-deadman-aka-travel-risk-bex-70b92419/
Clemark Studios - https://www.clemarkgroup.com/studio/
Assent Risk Management - www.assentriskmanagement.co.uk

Gary Hurst

Join host Bex Deadman for an enlightening episode of Talk'n TRM, as she sits down with Gary Hurst, the innovative Founder of Mysa.
 
Mysa is a pioneering technology company dedicated to revolutionising corporate accommodation management. At the heart of Mysa is their platform, myo, designed to streamline the procurement, verification, booking, and management of properties. Recognised for its simplicity, effectiveness, and transparency, myo ensures all properties meet stringent standards of safety, security, and guest welfare through its unique digital verification program. Notably, myo was featured in the prestigious Business Travel Magazine Tech Hotlist in 2022.
 
Gary's mission with Mysa began with empowering corporate buyers to have the same level of control and confidence in managing serviced accommodation as they do with hotel or airline programs. With myo, buyers can procure verified properties directly, negotiate non-commissionable rates, and ensure high-quality inventory that meets compliance guidelines as outlined in ISO 31030.
 
In this episode, Gary shares his journey of founding Mysa, driven by his vision to simplify the booking process and bridge the gap in the market. He addresses pressing concerns regarding safety and regulation in accommodation, highlighting the inherent risks associated with platforms like Booking.com and Airbnb.
 
Utilising technology, Gary and Mysa employ rigorous risk assessment and mitigation strategies to ensure accommodation safety and security. He emphasises the need for guidelines and standards for independent properties, advocating for a recognised certification scheme to establish a minimum verification standard across all accommodations.
 
Join us as Gary Hurst shares his insights and strategies for transforming the corporate accommodation landscape, ensuring safety, security, and peace of mind for travellers worldwide. 
 
Contact Bex:
bex.deadman@assent1.co.ukhttps://www.linkedin.com/in/bex-deadman-aka-travel-risk-bex-70b92419/www.assent1.com
 
Contact Gary:
https://www.linkedin.com/in/garyhurst/
https://www.linkedin.com/company/mysa-global/
https://mysa.global/
Clemark Studios - https://www.clemarkgroup.com/studio/

In the Blast Zone, Suicide Bombing in Jakarta

Welcome to another gripping episode of Talk'n TRM: The Traveller Files, where we unravel the intense narratives of business travel, delving into the heart of risk management. 
In this episode, we step into the shoes of Mike Causey, whose business trip to Jakarta takes an unimaginable turn as he finds himself mere feet away from a suicide bomber detonating in a hotel.
Join host, Bex Deadman, as she navigates through Mike's harrowing experience and reflects on the crucial lessons it imparts. Bex sheds light on the importance of scenario-based training, emphasising how organisations cannot afford to rely solely on the assumption that their staff will train themselves for such critical situations.
As Mike grapples with the aftermath of the traumatic event, Bex explores the complex emotions of survivor's guilt, offering a compassionate perspective on the mental and emotional toll that such incidents can take on individuals. Bex underscores the necessity for organisations to provide robust support systems for employees who have faced such traumatic events.
Join us for another episode of Talk'n TRM: The Traveller Files, where each tale is a lesson, and every journey is a risk worth exploring. 
If you wish to share your own travel story anonymously,  please contact Bex at bex@8phaseconsulting.com.
8Phase Consulting - https://8phaseconsulting.com/
Bex Deadman Linkedin - https://www.linkedin.com/in/bex-deadman-aka-travel-risk-bex-70b92419/
Clemark Studios - https://www.clemarkgroup.com/studio/
Assent Risk Management - www.assentriskmanagement.co.uk

Alexandra Delgado

Join host Bex Deadman in a compelling episode of Talk'n TRM, as she sits down with Alexandra Delgado, the founder and CEO of Terrain 9, a specialized consultancy in field security and travel risk management.
With over 15 years of industry expertise, Alexandra launched Terrain 9 with a clear mission: to assist organisations in navigating the complexities of global operations by enhancing the security of travelling and deployed personnel. Through her consultancy, she provides tailored support for organisations seeking effective security solutions, particularly in challenging environments.
 
In this insightful conversation, Alexandra delves into her extensive experience within the industry, emphasising the importance of attention to detail, understanding human behaviour, and engaging in meaningful conversations to comprehend individuals' perspectives and lived experiences regarding travel risk management.
 
Passionate and driven, Alexandra shares her inspiring journey into the industry and discusses the moments that sparked her motivation to work in this field. Don't miss out on this episode filled with valuable insights and firsthand experiences in travel risk management.
 
Contact Bex:
bex.deadman@assent1.co.ukhttps://www.linkedin.com/in/bex-deadman-aka-travel-risk-bex-70b92419/www.assent1.com
 
Contact Alexandra:
https://www.linkedin.com/in/rob-westwood-09140612/
Clemark Studios - https://www.clemarkgroup.com/studio/